MTN Nigeria recruitment:Head – IT Services Operation

MTN Nigeria stands as the premier telecommunications provider in the country and a key member of a diverse, technology-driven network spanning Africa and the Middle East. With a brand that is instantly recognizable and trusted across the continent, MTN continues to set the standard for excellence in communication, innovation, and customer experience.

Our reputation as a top-tier employer is built on our ability to attract and retain exceptional talent. We invest in our people by offering a dynamic work environment, continuous professional development, and a holistic approach to employee well-being that goes far beyond basic compensation. Our culture supports creativity, collaboration, and growth, empowering our workforce to contribute meaningfully to the digital transformation of Africa.

We are currently looking to hire for the following key position:

Job Title: Head – IT Services Operations

Job Reference ID: 5709
Location: Victoria Island, Lagos
Employment Type: Full-Time
Job Category: MTN Level 3H
Reporting Line: Chief Information Officer
Division: MoMo Payment Service Bank (MoMo PSB)

Role Purpose

As the Head of IT Services Operations, you will be responsible for leading the strategic direction and day-to-day management of MTN’s IT service operations, particularly within the digital financial services space of MoMo PSB. This role involves overseeing the delivery of robust, secure, and high-performing IT platforms and services that power our financial products.

The role requires a forward-thinking leader with deep technical expertise, strong operational discipline, and a passion for excellence. You will drive service availability, performance, and resilience across all critical IT systems, ensuring alignment with the organization’s growth objectives and regulatory expectations.

Key Responsibilities

• Provide strategic and operational leadership for IT services and support functions, ensuring the seamless running of all technology platforms.
• Develop and implement effective IT operations frameworks, service management protocols, and performance metrics to support business goals.
• Ensure continuous service availability, data security, and platform reliability across the enterprise IT infrastructure supporting digital financial services.
• Manage and improve incident response, problem resolution, and change management processes in accordance with ITIL and other service management best practices.
• Oversee the operations and integration of technology systems across a complex enterprise architecture, ensuring scalability and performance.
• Lead, mentor, and develop a high-performing team of IT professionals, fostering a culture of accountability, innovation, and service excellence.
• Collaborate closely with other departments, including product, compliance, risk, and business development teams, to align technology solutions with strategic priorities.
• Build and maintain strong relationships with third-party vendors, technology partners, and key stakeholders to ensure optimal service delivery and continuous improvement.
• Supervise and refine quality assurance and software testing procedures to maintain system integrity and performance standards.
• Stay abreast of emerging technologies, industry trends, and global best practices to inform the evolution of IT services and operations.

Required Qualifications & Experience

Educational Background:

• A Bachelor’s degree or equivalent qualification in Engineering, Computer Science, Information Technology, or a numerate discipline.
• Postgraduate qualifications or certifications in IT management or related fields are considered an added advantage.

Professional Experience:

• Between 9 and 17 years of progressive experience in IT operations, service delivery, and infrastructure management.
• At least 5 years of experience in a leadership or supervisory role within a technology-focused organization.
• Proven track record in managing IT support teams within the fintech, telecommunications, or financial services industries.
• Strong proficiency in troubleshooting complex IT issues and ensuring timely resolution of service disruptions.
• Solid understanding of digital payment systems, enterprise IT architecture, and regulatory requirements within the Nigerian context.
• In-depth knowledge of IT service management frameworks such as ITIL, CoBIT, or equivalent.
• Excellent leadership, communication, decision-making, and analytical skills.

Application Deadline:

All applications must be submitted by 10:59 PM on May 16, 2025.

How to Apply:

Qualified and interested candidates should

click here to apply online